Privacy Policy

1. Who we are

HUAFEI is registered in Lucheng District, Wenzhou, Zhejiang, China and serves clients and partners across China, Africa and other international markets.

For privacy questions or requests, contact us at info@wenzhouhuafei.com, WeChat/mobile +86 198 5881 2207, or WhatsApp +254 742 631 372.

2. Information we collect

We may collect information you choose to provide, including your name, country or region, email address, telephone or messaging number, company or institution, product specifications, quantity, destination, budget range, healthcare coordination enquiry, partnership request, review, rating and related correspondence.

Please do not send medical records, identification documents, payment details or other sensitive information through the website forms or ordinary messaging unless we specifically request it and provide an appropriate secure method.

Our hosting and communications providers may automatically process limited technical information such as IP address, device and browser information, access time, referring page and security logs. We do not currently use advertising cookies or sell personal information.

3. How we use information

We use personal information to respond to enquiries; prepare quotations; identify and coordinate suitable suppliers, logistics providers, healthcare institutions or other partners; verify and moderate reviews; maintain business records; protect the website and our users; comply with legal obligations; and improve our services.

We process information where necessary to take steps at your request, perform or prepare a contract, comply with law, protect legitimate business and security interests, or where you have given consent. You may withdraw consent where consent is the applicable basis, without affecting earlier lawful processing.

4. WhatsApp, WeChat and external services

Website forms prepare a message for you to review and send through WhatsApp. Contact through WhatsApp, WeChat, email or another external platform is also subject to that provider’s own privacy terms and security practices. We do not control those platforms.

Catalogue photographs are delivered through external image services. Opening external links may allow the relevant provider to receive technical information in accordance with its own policy.

5. Sharing of information

We share personal information only as reasonably necessary with personnel, professional advisers, hosting and communications providers, and prospective or confirmed suppliers, logistics providers, healthcare institutions or business partners involved in your request.

We may also disclose information where required by law, regulation, court order or a competent authority, or where necessary to protect rights, safety and security. We do not sell or rent personal information.

6. International transfers

Because HUAFEI supports cross-border activity, information may be accessed or processed in China, Kenya or another country connected with your request. Privacy protections may differ between countries.

Where required, we will provide relevant information, obtain consent, use contractual or other lawful safeguards, and take reasonable steps to ensure that an overseas recipient protects personal information appropriately.

7. Retention and security

We retain personal information only for as long as reasonably necessary for the purpose collected, ongoing business relationships, dispute resolution, safety, accounting and legal or regulatory obligations. Retention periods vary according to the nature of the request and applicable law.

We use reasonable administrative, technical and organisational safeguards. No website, email or messaging transmission is completely secure, so please use care when deciding what information to send.

8. Reviews

A submitted review is not published automatically. We may contact you to verify that it relates to a genuine engagement. We will request or confirm permission before publishing identifying information. Published reviews may remain visible until removed or anonymised.

9. Your privacy rights

Subject to applicable law, you may ask to be informed about our processing, access your personal information, correct inaccurate or incomplete information, delete information, withdraw consent, object to or restrict certain processing, or obtain a copy in a usable format. You may also complain to the relevant data protection authority.

To make a request, contact info@wenzhouhuafei.com. We may need to verify your identity and may retain limited information where required by law or necessary to establish, exercise or defend legal claims.

10. Children

This website is intended for adults and organisations. We do not knowingly collect personal information directly from children through the website. A parent, guardian or authorised institution should contact us regarding any matter involving a child.

11. Changes to this policy

We may update this policy when our services, technology or legal obligations change. The revised date will appear at the top of this page. Material changes may also be highlighted on the website or communicated through an appropriate channel.